Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at pinkclinicreading@gmail.com. Please note that returns will need to be sent to the following address: 25 Watlington St, Reading RG1 4EN.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at pinkclinicreading@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pinkclinicreading@gmail.com.
At Pink Beauty Aesthetics Laser Clinic & Academy, we are committed to providing exceptional services tailored to your needs. Please note that all service sales are final, and we do not offer refunds or cancellations once a service has been purchased or booked.
Damages and Issues
We aim to deliver the best possible experience. If you encounter any issues during your service, or if the service provided does not meet your expectations, please notify us immediately at pinkclinicreading@gmail.com. We will address your concerns to ensure your satisfaction.
Non-Refundable Services
Due to the nature of our business, we do not offer refunds for any of our services, including laser treatments, skincare procedures, beauty courses, or any other service provided by our clinic and academy.
Rescheduling Appointments
If you need to reschedule your appointment, please contact us at least 24 hours in advance. While we do not offer refunds, we are happy to work with you to find a new appointment time that suits your schedule.
European Union 14-Day Cooling-Off Period
Please note that the 14-day cooling-off period does not apply to services that have already been provided or where the service has begun with your consent.